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A Manager’s Guide to Conflict Management

An understanding of the nature of conflict and how to manage it positively.

Supervisors and managers.|1 day.

1 day workshop
Conflict Management
conflict resolution
Management training
short course
Course summary

Course summary

In this practical course, delegates are guided towards an understanding of the nature of conflict in organisations and how to manage both its positive and negative characteristics. Delegates learn how to recognise the causes of conflict and how it can escalate, and have a chance to practice their conflict resolution skills.

What

What's included

  • Positive and negative characteristics of conflict.
  • The causes of conflict.
  • Reaction to conflict.
  • How conflict escalates.
  • Emotional awareness.
  • Reading non-verbal communication clues.
  • Using transactional awareness to understand conflict.
  • Conflict management roles.
  • Mediation.
Entry

Entry

Duration / Delivery

Duration / Delivery

1 day.

Progression

Progression

To be confirmed.

Level

Level

Supervisors and managers.

Cost / Funding

Cost / Funding

£1,000 + VAT.

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A Manager’s Guide to Conflict Management fact sheet

A Manager’s Guide to Conflict Management fact sheet

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