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Operations or Department Manager

How to manage teams, projects or departments effectively and efficiently.

Level 5|18 months

18-month course
Level 5
management apprenticeship
Management training
operations management training
Operations or Departmental Manager
region manager training
Course summary

Course summary

EDN’s Operations or Department Manager apprenticeship is a Level 5 programme aimed at mid-level managers, senior managers and department heads. The apprenticeship focuses on developing leadership styles, establishing strategies, understanding business finance and delivering results.

This course takes a minimum of 18 months to complete.

What is an Operations or Department Manager?

What is an Operations or Department Manager?

An operations or department manager is responsible for looking after projects, teams or departments. Often reporting to a senior manager or business owner, operations or department managers work across all sectors of industry and in all business sizes. 

Also known as regional managers or division managers, operations or department managers are responsible for looking after teams, dealing with change, managing budgets, resources, developing talent and coaching or mentoring. 

An operations or department manager’s responsibilities can include:

  • Setting KPIs and monitoring performance
  • Creating plans for sales and marketing
  • Managing budgets, making contingency plans
  • Motivating and leading multiple teams
  • Communicating effectively through every channel
  • Analysing data and producing reports
  • Nurturing talent within teams.
Entry

Entry

Employers will set their own entry requirements in order to start on this apprenticeship, but typically requires five GCSEs at Grade C or higher.

Duration

Duration

18 months

Progression

Progression

On completion of the Operations or Departmental Manager Level 5 apprenticeship, apprentices can register as full members with the Chartered Management Institute (CMI). After 3 years of management experience, this can progress to Chartered Manager status with the CMI.

Cost / Funding

Cost / Funding

Levy Payers – £7,000

Non Levy Payers – £350 + VAT

Level

Level

Level 5

Functional skills

Functional skills

Apprentices will need to pass maths and English Functional Skills level 2 during their apprenticeship.

End assessment

End assessment

The End Point Assessment (EPA) for the Operations or Department Manager Apprenticeship includes:

  • Professional discussion, underpinned by a portfolio of evidence
  • Project proposal, presentation and questioning.
Professional support

Professional support

EDN assigns a designated Training Consultant to each apprentice. The EDN Training Consultant will be in contact with the apprentice to coach, mentor and discuss progress.

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Operations or Department Manager fact sheet

Operations or Department Manager fact sheet

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