All courses

Customer Service Practitioner Apprenticeship

Foundation skills for providing quality customer service.

Level 2|12 months

12-month course
Customer Service
customer service training
Level 2
Professional Apprenticeship
Course summary

Course summary

EDN’s Level 2 Customer Service Practitioner apprenticeship is aimed at entry-level staff or managers. This programme focuses on developing an understanding of customers, the business environment and how to provide great service to all.

This course takes a minimum of 12 months to complete.

What is a customer service practitioner?

What is a customer service practitioner?

Customer service practitioners are normally the first point of contact within a business or organisation. They are responsible for delivering high quality service or products to customers. Customer service practitioners could be working online, on-site or travelling to homes and businesses.

Customer service practitioners work across all sectors of industry and in all sizes of organisations, but ultimately their key responsibilities are likely to include:

  • Understanding customers
  • Understanding the organisation
  • Following rules, regulations and legislation
  • Using systems and technology
  • Communicating effectively with colleagues and customers.
Entry

Entry

Employers will set their own entry requirements in order to start on this apprenticeship, but typically requires five GCSEs at Grade C or higher.

Duration

Duration

12 months

Progression

Progression

On completion, apprentices will be eligible to join the Institute of Customer Service as an individual member at Professional level.

Cost / Funding

Cost / Funding

Levy Payers – £3,500

Non Levy Payers – £175 + VAT

Level

Level

Level 2

Functional skills

Functional skills

Apprentices will need to pass maths and English Functional Skills level 2 during their apprenticeship.

End assessment

End assessment

The End Point Assessment (EPA) for the Customer Service Practitioner Apprenticeship includes:

  • Apprentice showcase
  • Professional discussion
  • Practical observation
Professional support

Professional support

EDN assigns a designated Training Consultant to each apprentice. The EDN Training Consultant will be in contact with the apprentice to coach, mentor and discuss progress.

Download fact sheet

Download our fact sheet

Customer Service Practitioner Apprenticeship fact sheet

Customer Service Practitioner Apprenticeship fact sheet

0 bytes

Download